Private Policy

Private Policy


This Privacy Policy explains how Sepoch Limited (“Sepoch”) collects, uses, shares, and protects user information obtained through the website. The terms “we,” “us,” and “our” refer to Sepoch  Limited and its affiliates. When we ask for certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any non-required information you provide to us is done so voluntarily. You decided whether to provide us with these non-required information; you may not be able to access or utilize all of our Services if you choose not to.

By using the Site, you consent to the data practices described in this Privacy Policy. On occasion, Sepoch may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If material changes are made to this Privacy Policy, the changes will be announced by posting on the site. We will ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.

The latest privacy policy has incorporated elements from the General Data Protection Regulation (GDPR) as we act in accordance to its personal information processing rules within the European Economic Area (EEA).

Purpose of privacy policy

The Privacy Policy states that we collect information about you only through your access to this website, registration on this website, and/or use of the services we provide and how we use, protect, store and make available such information.

Your consent

To ensure that you have full confidence in our handling of your personal data, you should read and understand the provisions of the Privacy Policy in detail. In particular, once you log in to our website, whether or not you register on the website, you indicate to us that you accept, agree, promise and confirm:

    1.    You voluntarily disclose personal information to us with the required consent;

    2.    You will comply with all the terms and conditions of this Privacy Policy;

    3.    You agree that we will collect your information through your access to this website, registration on this website and/or use of the services we provide; you agree to any future changes to our Privacy Policy;

    4.    You agree that our affiliates, affiliates, and employees will contact you for products and services that may be of interest to you (unless you have indicated that you do not wish to receive such messages).

Information content

Below are the types of information we collect when you register and use Sepoch:

1.    Information required for registration:

When registering your Sepoch account, you will need to provide information such as your email address, name, and password. In order to increase account security, you can apply for Google or SMS secondary verification. To enable SMS verification, you need to provide a mobile phone number.

2.    Information required to verify the identity of the user:

To comply with global industry regulatory standards including anti-money laundering (AML), user (KYC) and counter-terrorism financing (CTF), we are required to collect identification documents, which apply to both personal and business accounts.

3.    Information required to use Sepoch related services:

    a.    Using platform information

During the use of the Sepoch platform, we monitor and collect data such as (including and without limitation) access date and time, device identification, operating system, browser, and IP address. This information may be obtained directly from Sepoch or a third party service provider. The collection of usage data for these services will help the system ensure that our interface is available to users on all platforms, as well as during criminal investigations.

    b.    Trading information

For all corporate and personal accounts, we collect transaction information including (and not limited to) deposit snapshots, account balances, transaction records, withdrawals, order activity and distribution records. The collection of such data is used to monitor suspicious transaction behavior to prevent user fraud and to assist in the judgment of legal cases.

Purpose of collect information

    1.    To provide and maintain our services

We use the information collected to deliver our services and verify user identity.

We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.

    2.    To protect our users

We use the information collected to protect our platform, users’ accounts and archives.

We use IP addresses and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks.

We analyse trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.

    3.    To comply with legal and regulatory requirements

Respect for the privacy and security of data you store with Sepoch informs our approach to complying with regulations, governmental requests and user-generated inquiries. We will not disclose or provide any personal information to third party sources without review from our legal case team and/or prior consent from the user.

    4.    To measure site performance

We actively measure and analyse data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience.

We continuously monitor our systems’ activity information and communications with users to look for and quickly fix problems.

    5.    To communicate with you

We use personal information collected, like an email address to interact with users directly when providing customer support on a ticket or to keep you informed on log ins, transations, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.

    6.    To enforce our Terms of Use and other agreements

It is very important for us and our customers that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Service. For the benefit of our entire user base, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. Sepoch reserves the right to terminate the provision of service to any user found engaging in activities that violate our Terms of Use.

How does sepoch protect users’ data

Sepoch has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: PCI Scanning, Secured Sockets Layered encryption technology, pseudonymisation, internal data access restrictions, and strict physical access controls to buildings & files. Please note that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.

If you suspect that your personal information has been compromised, especially account and/or password information, please lock your account and contact Sepoch customer service immediately.

Contact us

1.    If you have any requests or comments, you can email us at [email protected], which is the only valid and official email that we communicate with you, so we have not used valid contact information, any acts or No action is not responsible.

2.    We only post announcements and information through the effective contact information on this website or post announcements on this website, so we are not liable for any loss arising from your trust in the information obtained through the above methods.

3.    If you have any questions about our privacy policy, please feel free to contact us.